You can either:

1. Apply online on the TC Mobile or TC Direct website (https://www.tcmobile.co.za or https://tcdirect.co.za/tc-mobile) or
2. contact us on 060 016 5191 via WhatsApp and follow the prompts or
3. call our call centre on 060 016 5191.

The TC Mobile Rental Agreement enables you to get the latest Samsung smartphone without the need for a credit check. All you need is to make a 30% deposit and then pay the smartphone off over 12 months.

You will need only 3 things complete the application:

1. a valid SA ID or passport,
2. proof of your banking details and
3. a selfie, which will be taken online.

Once your application is completed and approved, a 30% Upfront Payment is required before we courier your smartphone directly to you.

Currently the following Samsung smartphones are available:

• Samsung A05 - 64GB
• Samsung A05s - 128GB
• Samsung A06 - 64GB
• Samsung A16 - 128GB
• Samsung A26 - 128GB

You can use your existing SIM linked to any network provider or, if you have decided to purchase a Hybrid Contract together with your Rental Agreement, you can also use the Hybrid Contract SIM that will be delivered to you together with the device.

The rental contract period is 12 months.

The Upfront Payment is 30% of the device retail price and is due at time of application.

The exact Upfront Payment will be communicated to you during your application and is also stipulated in your Device Rental Schedule sent to you after approval.

You can pay your Upfront Payment via EFT or Pay@.
A payment link will be sent to you via SMS or WhatsApp.

Your first Monthly Rental Payment will be due 30 days after your Upfront Payment and on the same day of every succeeding month thereafter, until you have made all Monthly Rental Payments.

The due date and amount will also be stipulated in your Device Rental Schedule (SCHEDULE A – RENTAL PAYMENTS) sent to you after approval.

Your Monthly Rental Payments are made via DebiCheck.

Your Device Rental Schedule (SCHEDULE A – RENTAL PAYMENTS), which is sent to you after approval, will include all your Monthly Rental Payment amounts and due dates.

You can also contact 060 016 5191 via WhatsApp and follow the prompts or call our call centre on 060 016 5191 to get your payment details.

Rental payments are made on a monthly basis for 12 months.

Your specific payment due dates will be communicated to you during your application as well as in your Device Rental Schedule (SCHEDULE A – RENTAL PAYMENTS) sent to you after approval.

If you fail to make a rental payment on time, we will lock your device remotely until payment is received.

This means that you will not be able to make calls, send texts, or access data.

You will only be able to contact the TC Mobile contact centre and make emergency calls.

Please let us know if you are having trouble making a Monthly Rental Payment or if you have any questions about your payment schedule in order to make timely arrangements.

At the end of your rental agreement (i.e. after 12 months), you will have 3 options:

1. you may exercise the option to purchase the device outright for a small cost equal to the fair market value of the device at date of termination,
2. enter into a new rental agreement for a new smartphone and return the old device to TC Mobile, or
3. return the device to TC Mobile.

You may cancel the agreement earlier by giving us 20 business days’ written notice. In such an event, you can either:

1. purchase the device outright by paying the settlement value, or
2. return the device and pay a reasonable cancellation penalty.

We will provide you with the amounts payable once you have given us notice.

TC Mobile has insured your device against accidental damage, theft or loss at no additional cost to you.

More information on the insurance can be found in SCHEDULE B - INCIDENT PROCESS FOR MOBILE DEVICE BENEFIT. Note that this insurance excludes Warranty Claims.

TC Mobile’s device insurance gives you peace of mind at no cost to you.

TC Mobile is the insured party and has insured the mobile device with WASS, a specialist insurer. You are eligible to access TC Mobile’s insurance if your device is lost, stolen or accidentally damaged by way of a Benefit Request.

Call the TC Mobile contact centre immediately on 060 016 5191 or via email at [email protected] to report your device as lost or stolen. Your device will be locked remotely to protect your personal information.

To access TC Mobile’s Device Insurance and get a replacement device, you must report the incident within 30 (thirty) days and submit the necessary documentation to our insurance Administrator as follows:

• Service Centre Number: +27115910887
• E-mail Address: [email protected]

Within 48 (forty-eight) hours, you must report the incident to:

1. Your cellular service provider (i.e. MTN, Vodacom, Telkom etc.) and arrange for the SIM to be deactivated and your Mobile Device to be blacklisted.
2. The South African Police Services and obtain documentary evidence of a police reference number.

Call the TC Mobile contact centre immediately on 060 016 5191 or via email at [email protected] to report your device as accidentally damaged.

To access TC Mobile’s Device Insurance and get your device repaired, you must report the incident within 30 (thirty) days and submit the necessary documentation to our insurance administrator as follows:

• Service Centre Number: +27115910887
• E-mail Address: [email protected]

In the event of a Loss or Theft:

1. the completed incident form,
2. a copy of your ID,
3. the South African Police Service (“SAPS”) case number under which loss or theft of the Mobile Device was reported to the SAPS,
4. a supporting affidavit and
5. the ITC reference number confirming the blacklisting of the device.

In the event of Accidental Damage:

1. the completed incident form,
2. a copy of Your ID and
3. a description of the damage.

Once a Lost or Theft claim is approved, you will receive a replacement device, provided all outstanding payments have been made.

In the event of Accidental Damage, the phone will either be repaired at no cost to you or replaced if a repair is not viable.

Once the Loss or Theft claim is approved, or an Accidental Damage claim leads to a replacement device being approved, you will receive an SMS to provide details for the delivery of the replacement device by courier.

In the event that TC Mobile cannot provide you with the same model as you had before, we reserve the right to provide you with a replacement device of similar value as the device that was lost, stolen or accidentally damaged.

Note that you will be expected to continue with your monthly payments and that your second device will not be insured for loss or theft as we only cover the initial device.

TC Mobile’s insurance only covers theft, loss and accidental damage, whereas a Samsung warranty claim covers all device failures that are unrelated to accidental damage.

A warranty claim can only be made if your smartphone does not work when you first use it or stops working during the rental period but unrelated to accidental damage. In this case, you can either:

1. contact SSS Cellular (the local Samsung representatives) by going to www.ssscellular.co.za or by phoning 011 8944 100. They have repair centres throughout the country and if you bring the phone to them, they can assess it and possibly repair it or provide you with a replacement device within 3-4 working days as part of the Samsung warranty claim process.
2. contact us on 060 016 5191 and we will arrange to have the faulty device collected and delivered to SSS Cellular for assessment and possible repair or replacement within 7-10 working days (it takes longer than dealing directly with SSS Cellular due to the courier timelines).
Why does my device not work?

If your device does not work, then it is either damaged or has been locked by us for the following reasons:

1. You reported your device lost or stolen
2. You missed a payment that was due.
3. Your contract has ended, in which case you may exercise your option to purchase the device outright whereafter it will be unlocked.

Call us on 060 016 5191 or chat to us on WhatsApp on 060 016 5191 for assistance.

You can:

1. call the TC Mobile contact centre on 060 016 5191 or
2. email us at [email protected] or
3. chat to us on WhatsApp on 060 016 5191.